Frequently asked questions

At ION fitness we seek complete satisfaction for our clients and therefore we keep our delivery charges as low as possible. Delivery is €19.99 for orders up to €999.99 and €29.99 for orders of €1,000 or more.

We ship throughout the Republic of Ireland. Please note that we do not deliver to Northern Ireland or the UK.

Once the authorized dealer in your area processes the shipment, you will receive an email with the tracking link, the number of packages, and your invoice.

At ION fitness, we work exclusively with top-tier shipping carriers such as DPD, TNT, and Dachser to ensure high-quality service. The carrier is automatically selected when your order is processed to ensure it is assigned to the fastest available option. We will notify you of the carrier via email as soon as we have processed your order in our system.

Don't worry. The carrier will attempt delivery, and if you're not available, you can contact the agency to arrange a new appointment. Additionally, with agencies like Seur, Correos Express, or DHL, you can request that your order be left at a nearby pickup point.

It is very important that, before signing the delivery note, you check two things:

1. The condition of the packaging: If you see any external damage, sign indicating “damaged goods”.
2. The number of packages: If you are missing packages according to what the delivery note indicates, write “missing package”.
   Note: You have a period of 7 calendar days to inform us of any such issue

Bulky products and/or those over 30kg are delivered to the street level.

For bulky products, the carrier will call you to arrange delivery.

For small products, if no one is home at the time of delivery, the carrier will leave a note or send you an email to arrange a new delivery date. If the delivery period has passed and the carrier has not contacted you, please inform us so we can check for any issues.

If the order is refused or not received, the shipping costs will be your responsibility and will be the same as the cost of a return.

The detailed delivery time is shown on each product's page. If your order includes multiple items, we will make a single shipment to reduce our carbon footprint. In that case, the delivery time will be that of the product with the longest shipping time.

If you accidentally receive an item that does not match your order, don’t worry: ION fitness takes care of everything. We will handle the pickup of the wrong product and the delivery of the correct one at no extra cost to you.

There are some exceptions for hygiene, safety, or product type. Returns are not accepted for:

• Products that expire quickly or deteriorate.
• Sealed items that have been opened (for health and hygiene reasons).
• Services that have already been fully performed (such as assembly).
• Subscriptions or software once the usage code has been provided to you.

You have a period of 30 calendar days from the moment you receive your order to decide whether you want to keep it or exercise your right of withdrawal. We want you to be completely confident in your purchase.

To make the process as convenient as possible for you, we offer two options:

1. Pickup with our transportation: We send our carriers to your home.
2. Shipping on your own: You can send it through the courier service of your choice to our warehouse.

If you prefer us to handle the pickup, the fixed costs that will be deducted from your refund are:

• For products up to 5 kg, the transport costs are €20.
• For products between 5 and 50 kg, the transport costs are €50.
• For products over 50 kg, the transport costs will depend on the weight of the product.

Products must be returned in the same condition you received them and in their original packaging. They must be new, unused, and complete. Remember that you would only be responsible if the product loses value due to improper handling while you were inspecting it.

We will refund the full amount (including the initial shipping costs, if any) within a maximum of 14 calendar days from the moment you inform us of your decision.

• The refund will be made using the same payment method you used.
• If you paid by bank transfer, we will ask you for an account number to make the deposit.
• Note: We may withhold the refund until we receive the product or proof that you have already sent it.

Select the product, add it to the cart, and follow the steps in the checkout process to complete the payment.

We will ask you for a few details to identify you and send your order without any issues. We will also need you to choose a payment method.

During the purchase process, we will ask you for:

• First and last name
• An email address
• A delivery address, including postal code, province, and country. We will also ask for a phone number associated with this address in case the carrier needs to contact you during delivery. This phone number will not be used for any commercial communication.

Depending on the payment method you choose, we may ask for additional information.

You can visit our Privacy Policy to find out how we use the data you provide us.

If the order has not yet entered preparation, it is possible to request a modification or cancellation by contacting customer service as soon as possible.

If this applies to you, contact us as soon as possible.

Yes. After completing the purchase, you will receive a confirmation email with the details of your order.

We recommend reviewing the description, technical specifications, and recommended uses. If you have any questions, our team can assist you.

Available space, delivery access, product dimensions, and floor load capacity.

Yes. All transactions are carried out through secure and encrypted payment platforms.

We accept the most common payment methods (card, digital methods, and others available in the store at the time of purchase).

• Card
• Paypal
• Google Pay
• Amazon Pay
  

Yes. You can request an invoice by contacting customer service.

Most products are delivered disassembled and prepared to facilitate transportation.

Each product includes assembly instructions and the necessary components. We recommend checking the space and measurements before installation.

Unfortunately, we are currently unable to offer installation services.

All our products that require any type of assembly come with an instruction manual so you can assemble them yourself.

Some products are simpler, while others are more complex. For some products, it is recommended that two or more people assemble them.

Remember that some products may lose their partial or full warranty if they are not assembled properly.

If you have more questions, contact us.

If you're unsure whether you'll be able to set up your equipment, we recommend that you contact our team so we can assist you.

ION fitness is a brand specialized in fitness and strength equipment, designed to offer robust, functional, and durable solutions for demanding workouts.

You can learn more about our history and purpose on this page.

You don’t have to go far. You can buy our products right on this page. We encourage you to explore our catalog.

You can also find our products at specialized retailers, such as fitnessdigital, and marketplaces like Amazon or Decathlon.

We sell to both individual customers and businesses, sports centers, hotels, public entities, and fitness professionals.

Many accessories and components are designed to be compatible within the ION fitness ecosystem, as long as the technical specifications are met.

All technical information is detailed in each product's datasheet. If it is not available or if you have any unresolved questions, our customer service team will be happy to answer them.

Maintenance is simple and depends on the type of product. We recommend periodically checking screws, cleaning, and moving parts.