At ION fitness, we design and manufacture high-performance training equipment. To ensure fast delivery and quality after-sales service, the logistics management of your order is handled by fitnessdigital, one of the leading specialists in fitness equipment distribution in Europe.
What this means for you
What should you know as a customer?
- Your purchase is made at ION fitness.
- The preparation, shipping, and order tracking are managed by fitnessdigital.
- For this reason, you will receive an additional confirmation email from fitnessdigital with the shipping details.
- The product, warranty, and support remain the same as those you purchased from ION fitness.
Why we work this way
We work with fitnessdigital because they have a solid logistics infrastructure and after-sales service, which allows us to offer you a better experience from the very first order.
Our goal is for you to receive your order quickly, clearly, and without complications. ION fitness and fitnessdigital work together to make the experience simple and transparent.
Frequently asked questions
fitnessdigital is a leading European brand in the sale and distribution of fitness equipment for over 18 years. We have decided to trust their experience and knowledge for the distribution of ION fitness.
Yes. You will receive an email with the record of your purchase from ION fitness. The rest of the emails related to your order will be sent by fitnessdigital.
When you shop at ionfitness.com, our team forwards the order to our distributor fitnessdigital, who registers the order in their system and sends you a confirmation email. All of this process is completed within one business day.
No. The delivery time shown on the product page is not affected by these procedures.
Remember that if your order contains multiple products, we combine them into a single shipment to reduce its carbon footprint. This means that the product with the longest delivery time will determine the delivery time for your entire order.
You can contact either ION fitness or fitnessdigital. Both teams are coordinated to assist you.
For any communication, have the order code received from fitnessdigital handy, as it will facilitate access to the order information.
No. fitnessdigital is an authorized distributor, so your warranty is not affected in any way.
More information about our warranty policy.
The charge or logistics communication may appear associated with fitnessdigital, as they are the ones managing the order.